Westin Healthcare policy
Shipping policy
Orders travel by standard parcel or freight, depending on the equipment. White Glove Delivery is available for eligible products in Toronto and the GTA.
The delivery method, exclusions and next steps are set out below before you place an order.
Answer first
The product decides the delivery method.
General consumables can travel by standard ground service. Larger equipment can require freight, while eligible Toronto and GTA orders can use White Glove Delivery for indoor placement, setup, testing and packaging removal.
Business days for standard ground
This is the stated delivery range for eligible general-consumable orders.
For large equipment
The freight company contacts you after the order reaches your area to arrange delivery.
White Glove service area
White Glove Delivery is available in Toronto and the GTA for eligible products.
Standard ground shipping
What the standard option includes and excludes
Eligible general-consumable orders can use the standard ground offer across Canada, except Yukon, Nunavut and the Northwest Territories.
General consumables
Eligible general-consumable orders are sent by standard ground service, with a stated delivery range of 5-10 business days.
Rentals and oversized products
The standard shipping offer does not apply to rental products or oversized equipment such as lift chairs, selected scooters, home hospital beds, patient lifts and power wheelchairs.
Remote and rural addresses
Standard listed shipping terms do not apply to remote or rural locations. Call 905 451-7743 for a delivery quote before ordering.
Longer lead items
Some equipment can take up to five weeks to arrive.
This can apply to lift chairs, power wheelchairs, scooters and hospital beds. A Westin Healthcare team member will provide an approximate delivery date for the specific item during checkout.
Equipment that can require freight includes non-folding or non-travel power wheelchairs, large scooters, lift chairs, patient lifts, some non-folding wheelchairs and beds.
Toronto and the GTA only
What White Glove Delivery includes
For an eligible product, a specialist contacts you after the order is placed to arrange a suitable delivery time.
Schedule
A Westin Healthcare specialist contacts you to arrange the delivery time.
Bring it inside
The delivery agent brings the device into your home rather than leaving it outside.
Set up and test
The device is unwrapped, set up and tested so its operation can be confirmed.
Remove packaging
Packaging materials are taken away when setup and testing are complete.
Not sure which delivery applies?
Call before ordering if the product is large or the address is remote or rural.