Privacy policy

Westin Healthcare Inc handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

This policy covers information we collect in our Brampton showroom, on home visits, over the phone, by email, and through this website.

Because we supply medical equipment, some of what we hold is health information. We treat that as the most sensitive category of information we handle.

Contact and account information

• Name, address, phone number and email
• Billing and delivery addresses
• Payment details, processed by our payment provider rather than stored by us

Information needed to recommend equipment

• What is difficult at the moment, in your own words
• Relevant measurements: height, weight, seat and doorway dimensions, staircase angle and rise
• Mobility, transfer and posture information, and skin condition where pressure relief is involved
• Details of the home: rooms, access, existing equipment

Information needed for funding

• Ontario health card number where a program requires it
• ODSP, WSIB, Veterans Affairs or insurance identifiers as applicable
• Authorizer details, and clinical documentation an authorizer provides

Website information

• Pages visited and general location, in aggregate
• Anything you type into an enquiry form
• Cookie information, described in our cookie policy

Every item above exists for one of five reasons, and we do not collect information that does not serve one of them.

• To recommend correctly. A chair two inches too wide or a bed rated too low is a safety problem, so measurements are not optional.
• To deliver and install. Access, doorways and where the equipment is going.
• To obtain funding. Programs require specific information in a specific format, and an incomplete application is a refused one.
• To service what we sell. Knowing what you have and when it was fitted is what makes a repair call quick.
• To meet legal and regulatory obligations, including records we are required to keep as an authorized vendor.

We share information only where it is necessary to do what you have asked us to do:

• Funding programs such as ADP, ODSP, WSIB, March of Dimes Canada, Veterans Affairs Canada, IFHP and private insurers, where you have asked us to apply on your behalf. We will tell you what is being submitted.
• Authorizers, meaning the occupational therapist or physiotherapist assessing you for a program, where they are involved in your case.
• Manufacturers, where a product is being built or configured to your measurements, or where a warranty claim requires it.
• Shipping and freight companies, limited to the name, address and phone number needed to deliver.
• Service providers who host our systems or process payments, under obligations to protect the information.
• Where required by law, including a valid court order or a legal obligation we cannot refuse.

Where a family member or caregiver is arranging equipment on someone else’s behalf, we discuss what is necessary to complete the order. If the person using the equipment does not want details shared with a particular relative, tell us and we will respect that.

By asking us to assess, quote, supply or service equipment, you consent to us collecting and using the information needed to do it. For funding applications we obtain your consent to share information with the specific program.

You can withdraw consent at any time by telling us. Be aware of the consequence: if you withdraw consent for us to share information with a funding program, we cannot pursue that application, and if you withdraw consent for us to hold service records, we cannot service the equipment as efficiently.

You can opt out of marketing email at any time without affecting anything else. Every marketing email includes an unsubscribe link, and asking us on the phone works just as well.

Access is limited to staff who need it to do their job. Consultants see the cases they are working on; the order desk sees what it needs to process orders and funding.

Electronic records are held on access-controlled systems. Paper records, including measurement sheets taken on home visits, are stored securely at our Brampton premises and not left in vehicles overnight.

We keep information only as long as we need it for the purposes above or as long as we are required to keep it, and then dispose of it securely.

You have the right to:

• Ask what we hold. We will tell you what information we have about you and what we have used it for.
• Get a copy. We will provide it in an understandable form, normally within 30 days.
• Correct it. If something is wrong or out of date, tell us and we will fix it and notify anyone we have shared the incorrect information with.
• Withdraw consent, subject to the consequences described above.
• Complain. To us first, and to the Office of the Privacy Commissioner of Canada if you are not satisfied.

To make any of these requests, call 905 451-7743 or email [email protected]. We may ask you to confirm your identity before releasing information, which protects you rather than us.

We supply pediatric equipment, and in those cases we deal with a parent or guardian and collect information about the child that is necessary to specify equipment correctly.

Where an adult has a substitute decision maker, power of attorney for personal care, or a guardian, we will deal with that person on the same basis. Tell us who holds that authority and we will note it on the file.

Our website collects far less than our showroom does. Enquiry forms collect what you type. Analytics tell us in aggregate which pages people find useful, which is how we decide what to improve.

Cookies and similar technologies are described in our cookie policy. Accessibility preferences you set on the site, such as text size or high contrast, are stored on your own device and never sent to us.

Some pages link to third party sites, including manufacturers and funding programs. Their privacy practices are their own, and we suggest reading them.

We may update this policy. The date at the top shows when it was last revised. Material changes affecting how we use existing information will be brought to your attention rather than published quietly.