Support
Get help
Start with the page that matches what you need. A person answers the phone during business hours. The online assistant is there if you want a first answer at any time.
Call 905 451-7743. Monday to Friday, 9am to 6pm. Saturday, 10am to 2pm. Unit 7, 15 Fisherman Drive, Brampton.
Help options
Choose how to get help
Pick the path that matches the problem. Each card opens a page that already exists on this site. If you are not sure, call.
Call Westin Healthcare
905 451-7743. Use the phone if someone is stuck on a lift, or you need a person now.
Call now → Something is brokenRepairs and service
Report a fault and book a technician visit. Any make, not just what we sold you.
Book a repair → Paying for itFunding
ADP, ODSP, WSIB, March of Dimes, VA and IFHP. We complete the forms. We will tell you when the answer is no.
See what applies → Not sure what you needFree home assessment
A consultant comes to you, measures, and leaves a written quote. No charge whether you buy or not.
Book a visit → Write or visitContact and showroom
Send a message, or come to Unit 7, 15 Fisherman Drive, Brampton. Hours, directions and the order desk.
Open contact → Short termRentals FAQ
Answers about renting a bed, wheelchair, lift or scooter. The rental landing page is next door if you already know what you need.
Read rental questions → Browse firstFrequently asked questions
Funding, rentals, delivery and servicing, answered the way we would answer on the phone.
Browse questions → Need it this weekRentals
Beds, wheelchairs, lifts and scooters by the month across the GTA. Delivered and collected.
See rentals →Also on this site
Related service pages
Repair policy
How warranty and paid repairs work. ADP does not fund repairs or batteries.
Read the policy → Keep it runningMaintenance tips
Charge after every use. Book a yearly check on stairlifts and lifts.
Read the tips → Range has droppedReplace a battery
Scooters, power wheelchairs and stairlifts. Same-day service available. Batteries are not ADP funded.
Replace a battery → ADP onlyAssistive Devices Program
Wheelchairs, approved scooters and seating. Not beds, not stairlifts, not batteries.
Check ADP →Online support
Online AI assistant
Our AI assistants are trained and available 24 hours a day to provide a first answer. For a booking, a quote, or anything urgent, call or write instead.
Which path is mine?
Who should I call?
Call 905 451-7743. Monday to Friday, 9am to 6pm. Saturday, 10am to 2pm. That is the order desk at the Brampton showroom, Unit 7, 15 Fisherman Drive.
Something has stopped working. What do I do?
Go to service and repairs and book a technician, or phone if someone is stuck. The repair policy explains warranty versus a paid visit. Batteries have their own page.
I need equipment after a hospital discharge. Where do I start?
Book a free home assessment if you are not sure what fits. If the need is short, start with rentals and the rentals FAQ. A bed after discharge is a rental more often than a purchase.
Will ADP pay for what I need?
ADP covers wheelchairs, approved scooters and seating only. It does not cover bathroom equipment, beds, stairlifts, ramps, lifts, slings, batteries, braces or overbed tables. Open the funding page or the ADP page before you spend weeks on an application.
Can I just send a message?
Yes. Use the contact page. You can also browse FAQs first. The assistant below is for a first answer, not for bookings or urgent faults.
Talk with Westin Healthcare
Call our team or send us a message. The showroom is in Brampton. We serve the GTA in person and ship eligible products across Canada.