Something stopped working?

No. We service equipment from other suppliers and equipment whose original dealer has closed, which is a common situation with stairlifts. Tell us the make and model when you book and we will tell you honestly whether the parts are still available before anyone drives out.

You pay for the service call itself, which covers the technician attending, diagnosing the fault and carrying out minor adjustments. The charge is confirmed with you before you are asked for any payment details. Parts and any further labour are quoted to you before the work goes ahead, so nothing is added without your agreement.

Phone us on 905 451-7743 rather than using the form. Most stairlifts have a manual emergency lowering control, and most patient lifts have an emergency lowering valve; if you know where yours is and it is safe to use, do that first. Then call and we will prioritise you.

It depends on where you are, what the equipment is, and whether a part is needed. The booking form shows the windows currently open to you, and if you have chosen the option that says the equipment cannot be used at all, we look for the earliest slot rather than the most convenient one.

Because a repair earlier in the day can turn out to be bigger than expected, and we would rather give you an honest window than a precise time we then miss. The technician phones you when they set off, so you are not waiting by the door.

That depends on the manufacturer, the age of the equipment and its service history. We cannot tell you over the phone with any certainty, and we would rather not guess. The technician assesses it on site, and if it is a warranty claim we handle the paperwork with the manufacturer and confirm the position with you in writing.

Ask about a rental. If a part has to come from the manufacturer you should not be without a bed or a wheelchair for a fortnight. We rent beds, wheelchairs, scooters and lifts across the GTA, and can often deliver in the same week. Mention it in the access notes when you book.

Yes. Call 905 451-7743 and we will move the window at no charge. Online rescheduling from a customer account is on the way.

Yes. We work with facilities as well as households, and we can invoice a facility directly rather than an individual. Tell us at the booking stage so we set the account up correctly.

Sometimes, and it varies by program. Ontario's Assistive Devices Program does not fund repairs. The City of Toronto Hardship Fund does fund repairs for eligible low-income Toronto residents, but a cost estimate has to reach them before any work is done, so tell us before we start. We will point you at whichever route applies.

The make and model, any code or message on the display, when it started, and whether anything changed just before it did, such as a power cut or a move. A photograph or a short video of what happens helps a great deal, and you can email those to [email protected] once you have your reference number.

Common wear items, yes: batteries, chargers, castors, fuses, remotes, cables and fixings. That is exactly why we ask you to pick the symptoms rather than just saying it is broken, because it changes what the technician loads before setting off. Model-specific components usually have to be ordered.

For stairlifts, patient lifts and ceiling lifts we recommend a check once a year, and manufacturers generally expect it as a condition of warranty. Powerchairs and scooters benefit from an annual look at the batteries and tyres. Most emergency calls we attend were avoidable.

Our technicians cover Brampton, Mississauga, Toronto, Vaughan, Markham, Caledon, Oakville, Milton, Etobicoke and Richmond Hill. Beyond that, call us and we will tell you honestly whether we can reach you or whether a local dealer is a better bet.