Frequently asked questions
The questions we take most often, answered the way we would answer them on the phone.
Funding, rentals, delivery, assessments and service. Where the honest answer is no, it says no.
ADP does not cover stairlifts, beds, ramps or lifts. Start there.
It is the most common misunderstanding in Ontario home equipment, and it costs people weeks. The Assistive Devices Program funds wheelchairs, approved mobility scooters and a defined list of other devices at up to 75 percent. It is genuinely valuable, and it is genuinely narrow.
For stairlifts, hospital beds, ramps, porch lifts, ceiling lifts, patient lifts, lift chairs and grab bars, the useful routes are the federal Home Accessibility Tax Credit when CRA eligibility rules fit, March of Dimes Canada, ODSP, WSIB and Veterans Affairs. Different programs, different forms, and we file them.
Wheelchairs and scooters
Manual and power wheelchairs and approved scooter models, at up to 75 percent of the approved cost.
Stairlifts and beds
Nor ramps, porch lifts, ceiling lifts, patient lifts, lift chairs, rollators or grab bars.
March of Dimes
The Home and Vehicle Modification Program covers ramps, platform lifts and structural accessibility work.
The tax credit
The federal Home Accessibility Tax Credit when CRA eligibility rules fit is often the most useful route for stairlifts and bathroom work.
Four things people ring about.
If your question is not below, call 905 451-7743 and ask. We would rather answer it than have you guess.
Which programs cover what, whether you need an occupational therapist, and how long applications take.
What we rent, how quickly it arrives, whether you can swap equipment, and what happens if you decide to buy.
Who delivers, whether it gets assembled, and what happens if it will not fit through the door.
Servicing what we sold you, servicing what we did not, batteries, parts and how quickly we can get to you.
Four facts that change the whole conversation.
If you tell us these at the start, we can usually give you a useful answer in one call rather than three. None of them are personal beyond what we need to route you correctly.
The most common one people leave out is the discharge date. If someone is coming home from hospital, that date governs everything, and we would much rather know it on Monday than on Thursday afternoon.
Where the detailed answers live
Each product page carries its own questions, answered specifically for that equipment.
Stairlift questions
Cost, installation time, whether the stairs can take one, what happens in a power cut, and which funding applies.
Wheelchair questions
ADP eligibility, drive types, doorway widths, seating, and how to know what size you need.
Bed and mattress questions
Whether ADP covers a bed, rails, mattress selection against pressure risk, and getting a bed up a staircase.
Scooter questions
Three wheels or four, real-world range, whether it fits in your car, and which models are ADP approved.
The short version of the funding answer.
We are an authorized vendor for ADP, ODSP, WSIB, March of Dimes Canada, Veterans Affairs Canada, IFHP and BlueCross. That means those programs pay us directly, so you pay only the balance rather than paying in full and claiming back.
It also means we can tell you at the first conversation which programs are realistic for your situation, and which are not worth the paperwork. That second part saves more time than the first.
See the funding programs we work with →The full list
If yours is not here, call us on 905 451-7743. A person answers during business hours.
Does Westin Healthcare accept ADP funding?
Yes. We are an authorized Assistive Devices Program vendor in Ontario. We help with the application process and provide all required documentation for wheelchairs, approved mobility scooters and other eligible equipment. ADP does not cover stairlifts, hospital beds, ramps, porch lifts, ceiling lifts, patient lifts or lift chairs, and we will tell you that rather than let you apply.
Can I rent a hospital bed or wheelchair in Brampton and the GTA?
Yes. We offer short-term and long-term rentals of hospital beds, wheelchairs, mobility scooters, patient lifts and other equipment throughout the Greater Toronto Area including Brampton, Mississauga, Toronto, Vaughan and Markham. We deliver, assemble, demonstrate and collect.
Does Westin Healthcare offer free home assessments?
Yes. Assessments are free and carry no obligation. A trained consultant evaluates your home and recommends what fits, and leaves you a written quote. There is no charge for the visit or the quote whether you buy or not, and we do not add it back into the price.
What brands do you carry?
Products from over 60 manufacturers including Pride Mobility, Quantum Rehab, Invacare, Drive Medical, Sunrise Medical, Motion Composites, Ki Mobility, Mobb Home Health Care, Golden Technologies, Handicare, Savaria and Access BDD.
Do you deliver and set up equipment?
Yes. Our own technicians provide delivery, unboxing, assembly and demonstration for everything we sell and rent across the GTA. For installed equipment such as stairlifts, ceiling lifts and platform lifts, the same technicians carry out the installation and return for servicing.
What funding programs do you accept?
We are an authorized vendor for the Assistive Devices Program, Ontario Disability Support Program, WSIB, the Interim Federal Health Program, March of Dimes Canada, Veterans Affairs Canada and BlueCross. Where a program pays us directly you pay only the balance.
Do you ship across Canada?
Yes. We ship purchases to all provinces and territories from our Brampton warehouse. Rentals, installation and servicing are Greater Toronto Area services because we deliver, maintain and collect them ourselves.
How long has Westin Healthcare been in business?
Westin Healthcare Inc was established in 2012. In that time we have served over 4,500 customers across more than 200 communities.
How quickly can you deliver?
For rentals, often within a day or two, and we can frequently work to a hospital discharge date if you call as soon as you know it. For purchases it depends on stock, and for installed equipment such as stairlifts there is manufacturing time. We give you a realistic schedule in writing rather than an optimistic one.
Can you service equipment I bought somewhere else?
Often, yes. Tell us the make and model and what it is doing. Because we carry many manufacturers we hold most common parts, though we cannot promise for every brand.
Do you sell used equipment?
Sometimes, when units come back to us in good condition and can be properly serviced. Stock changes constantly so call and ask rather than relying on the website. Everything used is inspected and serviced before resale.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Interac and cash on delivery within the GTA. Where a funding program is paying part of the cost, you pay only the balance and we bill the program directly.
Ask us something else
If your question is not answered above, send it here or ring 905 451-7743. A person answers during business hours.