Frequently Asked Questions

Selected wheeled walkers, forearm crutches, manual wheelchairs, power wheelchairs, pediatric standing frames, and specialized positioning supports for wheelchairs (e.g. seat cushions and back supports). ADP contributes only to the cost of the most basic equipment required for ongoing daily mobility as defined by ADP for funding purposes. Funding assistance is not available to purchase equipment required for occasional use, as an alternate means of transportation, used only at school or work, for use in an exercise program, or for social and recreational purposes.

Any permanent resident of Ontario who has a valid Health Card issued in their name, and has a long-term physical disability requiring the use of a mobility device for six months or longer. ADP does not pay for equipment available under Workplace Safety & Insurance Board or to Group “A” Veterans for their pensioned conditions.

Your Occupational Therapist or Physiotherapist, who must be registered with ADP as an authorizer, will assess your functional mobility status and recommend the appropriate device to best meet your needs. Eligibility for ADP funding assistance is based on established policies. If you are determined eligible the authorizer will complete the application form attached and it will be submitted to ADP for review. If more information is required to support your application for funding assistance the authorizer should submit this information to the Program in writing.

You are required to sign the application form. If you are unable to sign, someone who has the legal authority to act on your behalf may do so. This may be your spouse, parent, child, power of attorney, or public trustee.

Maybe. This will depend on the authorizer and their employer. ADP does not set or pay for authorizer assessment fees.

If you need a mobility device but your authorizer determines that you are not eligible for ADP, your insurance company may pay for it. If you do not have insurance, you may want to consider buying reconditioned equipment. Agencies, such as the March of Dimes, Easter Seals Society, Red Cross, and community service groups may help. Many Long Term Care Homes have wheelchairs they lend to their residents.

If ADP determines that you are not eligible you should contact your authorizer for further details. If more information regarding your eligibility is available your authorizer will provide this to the Program directly. If you remain ineligible, you can work with your authorizer to determine if you should appeal the Program’s decision. In order to appeal, you must write to the Program via mail, e-mail, or fax. The appeal must contain the following information:

• your name;
• your contact information;
• your Health card number;
• the decision being appealed;
• why the decision is being appealed; and
• other supporting documentation for the Program to review

Once the Program has reached a decision, the Program will notify you in writing of the results.

It should take no more than eight weeks from receipt of a properly completed form for ADP to review your application. If ADP is unable to approve funding you will be notified directly by mail. If funding is approved, ADP will notify your vendor and authorizer. They will then contact you directly to proceed with equipment delivery and follow-up.

ADP will only pay the amount approved after the date of approval. If you ask your vendor to order your equipment before ADP approves funding, you will be responsible for paying the full amount to the vendor if ADP cannot approve your application.

You will choose your vendor at the time of assessment. We advise you to shop around among ADP Registered Vendors as services may vary

All eligible individuals who apply for ADP funding assistance for a power wheelchair that includes power dynamic tilt and/or reclines must obtain their equipment from the Central Equipment Pool (CEP) for High Technology Wheelchairs. Requests for the addition of power dynamic tilt and/or recline to an existing power wheelchair must also go through CEP. ADP has an agreement with CEP that requires the equipment pool to provide high technology wheelchairs to ADP clients. CEP provides ADP clients throughout Ontario with high technology wheelchairs at a discounted price, quality recycled equipment, and a rebate on the client’s costs once the equipment is returned to the pool. All routine maintenance and repair costs are provided free of charge to CEP clients. All components of the system, including positioning devices, must go through CEP.

If you have any problems using your new equipment, please contact your authorizer and vendor and/or CEP as applicable.

ADP does not pay for repairs and maintenance (CEP excepted). You own the equipment and are responsible for taking care of it.

ADP pays 75 percent of the ADP approved price. You pay 25 percent.

If you are receiving social assistance benefits under Ontario Works (OW), Ontario Disability Support Program (ODSP), or Assistance to Children with Severe Disabilities (ACSD), ADP will pay 100 percent of the ADP approved price.

Not necessarily. You must pay the vendor directly for any non-ADP funding options you may choose to purchase for your equipment. Be sure to ask your vendor how much of the total cost you will be responsible for.

ADP does not pay for batteries for power wheelchairs.

ADP may contribute to the cost of a new mobility device if:

• Your medical condition and/or functional ability or body size has changed or
• Your old device has worn out.

The amount of the contribution will vary depending on the ADP funding you have previously received. ADP does not pay for replacement if the original equipment is lost, stolen, or damaged due to misuse. We encourage you to buy insurance to cover these situations.

You can reach Westin Healthcare Inc by call, text message, email or Fax

Contact Details:

Westin Healthcare Inc

Call/Text/Fax: +1 (905) 451-7743

Email: help@westinhealthcare.com

Address: Unit 7 | 15 Fisherman Drive, Brampton, ON, L7A1B7

Our Brampton Store Address is:

Address: Unit 7 | 15 Fisherman Drive, Brampton, ON, L7A1B7

Our Etobicoke Store Address is:

Address: Unit 16 | 106 Humber College Blvd, Etobicoke, ON, M9V4E4

Our Cambridge Store Address is:

Address: Unit 9 | 366 Hespeler Rd, Cambridge, ON N1R 6J6

Westin Healthcare provides a range of mobility and accessibility equipment, including stairlifts, mobility scooters, power wheelchairs, lift chairs, walkers, rollators, hospital beds, patient lifts, ceiling lifts, and pressure relief mattresses.

Yes, Westin Healthcare offers rental services for various medical equipment such as hospital beds, patient lifts, ceiling lifts, mobility scooters, walkers, rollators, and wheelchairs.

Westin Healthcare is an authorized vendor for several funding programs, including ADP (Assistive Device Program), ODSP (Ontario Disability Support Program), MOD (March of Dimes), WSIB, VA (Veterans Affairs), and IFHP (Interim Federal Health Program).

Yes, you can book a free in-home assessment or consultation for products like stairlifts, hospital beds, powerchairs, scooters, and patient lifts.

Westin Healthcare serves the entire Greater Toronto Area (GTA), including Brampton, Burlington, Oakville, Mississauga, Scarborough, Pickering, Oshawa, Richmond Hill, Markham, Vaughan, Aurora, and Newmarket. They also ship products Canada-wide.

Westin Healthcare stocks products from trusted brands such as Pride Mobility, Invacare, Kimobility, Mobb, Motion Composites, Sunrise Medical, and Drive Medical.

You can contact Westin Healthcare through their website or by calling their support line at 905-451-7743 for any inquiries or support needs.

Yes, Westin Healthcare offers service and repair options for various medical equipment, along with guides and brochures to assist customers.

Yes, funding programs like Veterans Affairs Canada (VAC) and Ontario’s Seniors’ Home Safety Tax Credit are available to support veterans and seniors.

Westin Healthcare aims to improve the quality of life for individuals with mobility challenges by providing personalized service and support, helping customers find the right solutions for their needs.

To purchase or rent equipment, customers can visit the Westin Healthcare website or one of their Toronto-based stores. They can also contact the support team for assistance in selecting the right products and arranging delivery or pick-up.

Yes, Westin Healthcare offers customized solutions such as curved stairlifts, bathroom modifications, and other accessibility products to help individuals stay independent at home.

Westin Healthcare provides options for used and demo medical equipment, including stairlifts, powerchairs, and scooters, offering more affordable solutions without compromising quality.

Westin Healthcare offers various types of mattresses for hospital beds, including foam mattresses, gel mattresses, alternating pressure mattresses, and hybrid mattresses, to meet different comfort and medical needs.

Yes, businesses and institutions can purchase medical equipment from Westin Healthcare. They supply quality, branded equipment to various organizations across Canada.

Yes, Westin Healthcare offers professional installation services for equipment such as stairlifts, ramps, and automatic door openers to ensure safe and proper setup.

Westin Healthcare has been serving customers since 2012, providing medical equipment and home health care products to individuals and institutions across Canada.

You can reach Westin Healthcare Inc by call, text message, email or Fax

Contact Details:

Westin Healthcare Inc

Call/Text/Fax: +1 (905) 451-7743

Email: help@westinhealthcare.com

Address: Unit 7 | 15 Fisherman Drive, Brampton, ON, L7A1B7

Our Brampton Store Address is:

Address: Unit 7 | 15 Fisherman Drive, Brampton, ON, L7A1B7

Our Etobicoke Store Address is:

Address: Unit 16 | 106 Humber College Blvd, Etobicoke, ON, M9V4E4

Our Cambridge Store Address is:

Address: Unit 9 | 366 Hespeler Rd, Cambridge, ON N1R 6J6