Frequently AskedQuestions

Selected wheeled walkers, forearm crutches, manual wheelchairs, power wheelchairs, pediatric standing frames, and specialized positioning supports for wheelchairs (e.g. seat cushions and back supports). ADP contributes only to the cost of the most basic equipment required for ongoing daily mobility as defined by ADP for funding purposes. Funding assistance is not available to purchase equipment required for occasional use, as an alternate means of transportation, used only at school or work, for use in an exercise program, or for social and recreational purposes.

Any permanent resident of Ontario who has a valid Health Card issued in their name, and has a long-term physical disability requiring the use of a mobility device for six months or longer. ADP does not pay for equipment available under Workplace Safety & Insurance Board or to Group “A” Veterans for their pensioned conditions.

Your Occupational Therapist or Physiotherapist, who must be registered with ADP as an authorizer, will assess your functional mobility status and recommend the appropriate device to best meet your needs. Eligibility for ADP funding assistance is based on established policies. If you are determined eligible, the authorizer will complete the application form and submit it to ADP for review. If more information is required, the authorizer should submit it to the Program in writing.

ADP pays 75 percent of the ADP approved price. You pay 25 percent.

If you are receiving social assistance benefits under Ontario Works (OW), Ontario Disability Support Program (ODSP), or Assistance to Children with Severe Disabilities (ACSD), ADP will pay 100 percent of the ADP approved price.

You are required to sign the application form. If you are unable to sign, someone who has the legal authority to act on your behalf may do so. This may be your spouse, parent, child, power of attorney, or public trustee.

Maybe. This will depend on the authorizer and their employer. ADP does not set or pay for authorizer assessment fees.

If you need a mobility device but your authorizer determines that you are not eligible for ADP, your insurance company may pay for it. If you do not have insurance, you may want to consider buying reconditioned equipment. Agencies such as the March of Dimes, Easter Seals Society, Red Cross, and community service groups may help. Many Long Term Care Homes have wheelchairs they lend to their residents.

If ADP determines you are not eligible, you should contact your authorizer for further details. You can work with your authorizer to determine if you should appeal the Program’s decision. To appeal, you must write to the Program via mail, email, or fax with your name, contact information, Health Card number, the decision being appealed, and the reason for the appeal.

It should take no more than eight weeks from receipt of a properly completed form for ADP to review your application. If ADP is unable to approve funding, you will be notified directly by mail. If funding is approved, ADP will notify your vendor and authorizer, and they will contact you directly to proceed with equipment delivery and follow-up.

ADP will only pay the amount approved after the date of approval. If you ask your vendor to order your equipment before ADP approves funding, you will be responsible for paying the full amount to the vendor if ADP cannot approve your application.

ADP does not pay for repairs and maintenance (CEP excepted). You own the equipment and are responsible for taking care of it. We recommend purchasing an extended warranty or maintenance plan from your vendor.

ADP may contribute to the cost of a new mobility device if your medical condition, functional ability, or body size has changed, or if your old device has worn out. The amount of the contribution will vary depending on the ADP funding you have previously received. ADP does not pay for replacement if the original equipment is lost, stolen, or damaged due to misuse. We encourage you to buy insurance to cover these situations.

Not necessarily. You must pay the vendor directly for any non-ADP funding options you choose to purchase for your equipment. Be sure to ask your vendor how much of the total cost you will be responsible for. ADP does not pay for batteries for power wheelchairs.

All eligible individuals applying for ADP funding for a power wheelchair with power dynamic tilt and/or recline must obtain their equipment from the Central Equipment Pool (CEP) for High Technology Wheelchairs. CEP provides ADP clients throughout Ontario with high-technology wheelchairs at a discounted price, quality recycled equipment, and a rebate on costs once equipment is returned. All routine maintenance and repair costs are provided free of charge to CEP clients.

Yes. As an ADP Registered Vendor, Westin Healthcare handles the full ADP application and claims process at no cost to you. Our funding coordinators assist with determining eligibility, completing paperwork, coordinating with your authorizer, and submitting claims. Call us at (905) 451-7743 or visit our ADP page to learn more.

We are an authorized vendor for ADP (Assistive Devices Program), ODSP (Ontario Disability Support Program), WSIB (Workplace Safety and Insurance Board), March of Dimes (MOD), Veterans Affairs Canada (VAC), IFHP (Interim Federal Health Program), Easter Seals Canada, Muscular Dystrophy Canada, MS Society of Canada, and ACSD (Assistance for Children with Severe Disabilities).

No. Our funding coordinators handle the entire application, documentation, and claims process at absolutely no cost to you. This includes determining eligibility, completing paperwork, coordinating with assessors and authorizers, and submitting claims on your behalf.

March of Dimes’ Home and Vehicle Modification Program (HVMP) provides grants for home accessibility modifications including stairlifts, ramps, grab bars, bathroom modifications, door widening, and other home adaptations that improve accessibility and safety. Eligibility is based on functional need and income. Westin Healthcare is an approved MOD vendor.

In many cases, yes. For example, ADP may cover 75% of a wheelchair, and other programs like ODSP or Easter Seals may help cover the remaining 25%. Our funding coordinators identify all programs you may be eligible for and help you maximize your coverage. Every situation is different, so we recommend booking a free consultation to review your specific circumstances.

Yes. Ontario’s Seniors’ Home Safety Tax Credit allows seniors (65+) to claim up to 25% of eligible home accessibility expenses (up to $10,000) on their tax return. Additionally, programs like ADP, March of Dimes, and Veterans Affairs Canada support seniors who need mobility equipment or home modifications. Our team helps seniors navigate all available options.

Yes. If you were injured at work, WSIB may cover the cost of mobility equipment (wheelchairs, scooters, patient lifts) and home modifications (stairlifts, ramps, bathroom adaptations) needed for your recovery and ongoing care. Westin Healthcare works directly with WSIB to provide approved equipment and submit claims on your behalf.

The Interim Federal Health Program (IFHP) provides temporary health coverage to refugees, refugee claimants, and other eligible groups in Canada. IFHP can cover mobility equipment and medical supplies. Westin Healthcare is an approved IFHP supplier. If you are unsure about your eligibility, contact us and our team can help determine your coverage.

We offer straight stairlifts, curved stairlifts, outdoor stairlifts, rental stairlifts, and used/reconditioned stairlifts from leading brands like Handicare, Savaria, and Stannah. Whether your staircase is straight, has curves, landings, or is outdoors, we have a solution. All installations include a free in-home assessment.

A standard straight stairlift can be installed in 2-4 hours. Curved stairlifts require a custom rail manufactured to fit your staircase and typically take 4-6 weeks from assessment to installation. All installations are performed by our certified technicians with minimal disruption to your home.

Yes, we supply and install aluminum ramps, concrete ramps, and wooden ramps for homes, businesses, and institutions. Ramp installations are customized to your entryway, grade, and specific needs. We also offer portable and folding ramps for temporary or travel use.

Our bathroom accessibility services include grab bar installation, bathtub cutouts, roll-in shower conversions, raised toilet seats, bath benches, bath lifts, non-slip flooring, and handheld showerhead installation. These modifications help reduce fall risk and enable safe, independent bathing.

A vertical platform lift (VPL), also called a porch lift, is an elevator-like device that raises wheelchair or scooter users vertically to access raised porches, decks, or split-level home entrances. They are an alternative to ramps where space is limited. We supply and install indoor and outdoor VPLs from trusted brands.

Yes. We supply and install ceiling lift track systems for bedrooms, bathrooms, and throughout the home. Ceiling lifts help caregivers safely transfer individuals with limited mobility. We offer portable and permanent ceiling lift solutions, including multi-room track systems. All installations include professional assessment and training.

Yes. March of Dimes (HVMP) provides grants for stairlifts, ramps, grab bars, bathroom modifications, and other home adaptations. Ontario’s Seniors’ Home Safety Tax Credit also covers accessibility expenses. Veterans Affairs Canada, Muscular Dystrophy Canada, and Easter Seals may also provide funding depending on eligibility. Our team helps you navigate all available options.